With the intention of going to this study, I called several times by phone to obtain information without receiving a response. Okay.
Yesterday, I decided to stay there motivated by that good Google rating, I was lucky and parked across the road.
I called by phone again even though I could see light because it was very cold this week and they didn't answer me (that's when I thought, Google's phone number is wrong).
I get my children, a little boy and a two and a half month old baby, out of the car, go to the door and ring the doorbell. Zero response. I say she will be involved with a baby session because I heard some heartbeats and I don't know what from a blanket. I waited and I began to understand why there was a little chair and a little table outside the door.
Okay. I wait, after a while I ring again because maybe he didn't hear me and it's freezing cold. And here comes what bothered me about this whole thing. I hear the voice of a polite woman saying: I think they have knocked on the door and the owner of the place responds with tremendous disdain for my eye, hers would be "I am giving the best service to the clients who are in here" I paraphrase politely: Oh no, wait, I'm with you.
My son and I heard it and I understood that that door, like the telephone, was going to be completely ignored.
How can I want the services of a person who, as a future client, has already treated me with zero empathy and attention? I guess your system works for you if you have that note and peace of mind about losing customers.
I went to the car, fed my little ones and waited inside because I had the children calm and I could see how the same thing happened to more people who went and rang the bell.
In a world of immediacy, I understand that it does not respond to the second. I understand. But it's soo, so simple like sticking a sign on the glass saying: until this time I'm not going to serve anyone.
But hearing his comment after all my attempts at contact, getting through everything and listening to him WITH my son and having the two and a half month old baby looking at me waiting. That's what bothered me.
And yes, you can take the test, you can hear everything you say during the session from the street. All.
The owner of this site may see this as a polite relief from an obviously non-customer or as an opportunity to improve for future parents, pregnant women or people with a baby who come to her establishment.
*I give it a 4 because I don't want it to get a lower rating on Google, even if I haven't used its services. My intention is not to annoy, but to give you a reminder of empathy and care for your words when in the public. That, or given what we've seen, soundproof the session room so they can't hear you.
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Answer:
I understand what you're telling me. I guess I misunderstood your words (and tone); I apologize for that. I understand that I did not see the poster that you mention that you do have up and I appreciate your offer that I contact you again, I will see in the future.
What I do have to add is that I have verified that the Google reviews channel does look at it quickly and receives a super fast response. And, to your final comment of "I don't have your calls..." I attach the screenshot of my mobile phone, I haven't gotten the record from last week, just because I wouldn't like people to think that I have lied about something. Yes, I called you several times (and I heard the phone answer at the same time). Just mark the time of the first call.
Greetings and good week.